Danielle Offerman, one of the top Treatment Coordinators in the orthodontic industry, shares how incorporating a Doctor-LESS and TC-driven exam process can transform your practice, increase same-day conversion rates, and create a world-class patient experience to accelerate case acceptance.
Here’s what you will learn:
- How & when to prepare new patients in order to increase same-day conversions.
- How to identify & eliminate obstacles through proactive scripting.
- How to create a world-class patient experience & establish trust.
- Proven strategies & techniques for converting over 80% new patients same-day.
- The importance of having the right systems in place to maximize case acceptance.
- How implementing a TC-driven exam process can improve efficiency & empower TC’s to thrive.
Treatment Coordinator, Spillane & Reynolds Orthodontics
Since joining Spillane & Reynolds Orthodontics in 2016, Danielle Offerman has transformed the patient sales experience, putting an emphasis on building value through offering customized, affordable treatment solutions. With over 10 years of experience in Automotive Sales and Product Training, Danielle quickly became a leader in conversion and sales development within the greater orthodontic community, even being recognized and awarded in OrthoFi’s Top 10 Overall Same-Day Contracts by TC (#1) and Top 10 Overall Treatment Recommended Conversion by TC (#2) in 2017. She still holds OrthoFi’s #1 ranking in Treatment Recommended Conversion Rate and Same Day Contracts. Danielle works with orthodontic practices across the US to improve their TC conversion rates and patient customer experience.