In case you missed it, we recently hosted a webinar with Cathy Hazen & Kenneth Moss, two of the leading Practice Managers in the orthodontic industry, as they talk about how they’ve both been able to double their practice production in just a few short years by leveraging more flexible payment terms and adopting systems that allow them to focus on what matters most – delivering exceptional care and a patient experience that boosts referrals.
You can watch the webinar here.
What you’ll learn:
- How to significantly grow your practice by streamlining the patient acquisition process and creating a best-in-class patient experience.
- How to more effectively manage the most overlooked bucket of potential in a practice – your pending patients.
- How rethinking your patient financing practices can help you start more patients while maintaining a healthy cash flow and solid collections.
- How to modernize your practice with real-time results and industry-leading performance metrics to see what’s truly driving your practice performance.
About the hosts:
Cathy Hazen is a practice consultant and Office Manager at Detroit Orthodontic Specialists. Cathy began her career in orthodontics in 2009 as a Treatment Coordinator with Davis & Davis Orthodontics, where she helped drive the practice into the Top 1% of Invisalign providers nationwide. In 2011, Cathy created 3 Leaf Consulting and she now works with Dr. Michael Lanzetta, a Top 1% Provider.
Kenneth Moss is the Practice Manager at Depew Orthodontics. He attended the University of Georgia and has a degree in Business Management. His professional background is primarily in supply chain and logistics management and he has extensive customer service experience with retailers REI, Patagonia, Home Depot and Nissan Motor Corporation. Kenneth loves interacting with customers and is committed to fulfilling their needs