When Dr. Alyssa Orthodontics in Texas began to experience rapid growth, the team quickly became overwhelmed with the ever-increasing workload. With staff working through lunches and after-hours to cope with the backlog, it began to take its toll on the patient experience – wait times increased significantly as administrative tasks continued to pile up.

“If I came in on the weekend, there was usually someone there working on insurance stuff. And I remember thinking, ‘There's no reason these people should be here. They should be at home with their families right now. While I appreciate their work ethic and willingness to come in to make sure that everything is ready for patients, this isn't how it's supposed to be,’" said Dr. Carter.

By partnering with OrthoFi, they were able to offload crucial administrative tasks such as patient forms and insurance verification before appointments, enabling their staff to spend more time focusing on providing better care for patients and streamlining their patient experience.

What's more, with OrthoFi's help, Dr. Carter’s team saved an estimated 26,280 minutes of staff time just verifying insurance alone - that's 438 hours or 10.95 weeks. Not only did this enable them to focus on other pressing tasks within their office environment, but it also ensured that their staff could spend quality time with their families without worrying about paperwork piling up back at work.

The results have been nothing short of impressive:

• Production growth rate rose by 50.6%
• Same-day starts improved by 115% (over 323% higher than the industry average)
• Net annual production ROI (net of OrthoFi software fees) came out at $583,048 - a whopping 668% return on investment

Trusting OrthoFi as an extension of their team has brought many positive changes to the practice both in terms of patient satisfaction and overall financial success.

“We are blessed to have a strong culture with a lot of team camaraderie. Our team stuck with us during our growth when things were incredibly busy. Now that we have OrthoFi taking care of many administrative tasks, I love seeing them contribute to our practice’s success in more meaningful ways,” shared Dr. Carter.