When Dr. Alyssa Orthodontics in Texas began to experience rapid growth, the team quickly became overwhelmed with the ever-increasing workload. With staff working through lunches and after-hours to cope with the backlog, it began to take its toll on the patient experience – wait times increased significantly as administrative tasks continued to pile up.

“If I came into the office on the weekend, there was usually someone working on insurance stuff. And I remember thinking, ‘They should not be here. They should be at home with their families right now.' While I appreciate their work ethic and willingness to make sure everything is ready for patients, this isn't how it's supposed to be for our team. It is the weekend and this is their time off, their family time,” said Dr. Alyssa Carter.

By partnering with OrthoFi, they were able to offload crucial administrative tasks such as patient forms and insurance verification before appointments, enabling their staff to spend more time focusing on providing better care for patients and streamlining their patient experience.

What’s more, with OrthoFi’s help, Dr. Carter’s team saved an estimated 26,280 minutes of staff time just verifying insurance alone - that’s 438 hours or 10.95 weeks. Not only did this enable them to focus on other pressing tasks within their office environment, but it also ensured that their staff could spend quality time with their families without worrying about paperwork piling up back at work.